Account Operations Specialist

Who We Are:

Nuvalence is a next-generation consulting firm helping organizations across all industries design and build best-in-class digital platforms and products. Operating as a strategic partner to clients, we find ways to accelerate innovation by leveraging our technical expertise, strong experience in commercial software engineering, and cloud-native practices. Deploying a product-driven approach, we create software solutions that make an impact, empowering our clients to succeed in the digital era and achieve their most ambitious business goals.Nuvalence is a remote-first workforce united by our drive to help solve the world’s most important challenges through impactful software solutions. Our growing team of over 175 developers, designers, product managers, and operations specialists spans across three countries – we hire the best people regardless of where they live, so long as they’re willing to work Eastern Standard Time Zone hours.

About The Role: 

The account operations specialist will work in collaboration with account leads to support the success of client engagements.

As a Nuvalence Account Operations Specialist, you will:

• Develop & maintain long-term relationships with client stakeholders
• Support the engagement & account leads with regards to ensuring that the team is operating at the expected level
• Support the customer as their day to day contact for questions and issues escalation
• Plan & conduct on-boarding, offboarding and training for staff assigned to client accounts
• Create & deliver weekly and monthly account / engagement reports for reporting purposes
• Collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
• Measure customer satisfaction & Contribute to improving customer satisfaction

The Primary Experience Nuvalence typically looks for:

• 3+ years experience and a proven track record managing accounts
• Previous experience working in a Client Operations or Customer Success role within the tech industry (bonus if you have consulting related experience)
• Ability to successfully manage multiple projects simultaneously, handle a fast-paced work environment, deadlines, new challenges, and changing priorities/objectives.
• Detail-oriented team player with strong self-initiative and high personal and professional standards of integrity, ethics and confidentiality
• Possess excellent verbal and written communication skills, including ability to present to executive and key decision makers
• Ability to deliver customized presentations via web conference and in person, as needed
• Great interpersonal skills with a positive attitude
• Strong acumen of software industry

Across all of our roles, we look for folks who match the following general profile:

• Passionate about delivering commercial software products and platforms to market
• Deeply technical and constantly in a state of learning
• Able to communicate clearly and efficiently with a variety of audiences including developers, clients, customers, partners and executives
• Fearless in getting “hands-on” with technology and execution
• Strong understanding of modern software engineering processes
• Deep understanding and interest in cloud and distributed systems architectures
• Comfortable with ambiguity with a drive for clarity
• Experience leading and growing technical talent (for software engineering managers)

We're a dynamic work environment with great benefits including:

Benefits (US):

• 3% 401K company contribution; 100% vested after 90 days 
• Extensive Health, Dental and Vision benefits
• Generous remote work stipend for what you need to be successful 
• Nuvalence has AWS & GCP partnerships, and we cover trainings and certifications for all employees
• We’re focused on employee growth by providing multiple resources for continuous learning
• Flexible PTO (we have a 3 week minimum policy in fact!) + company paid holidays 
• Bi-annual company parties: NYC, Toronto, and more to come! 
• Monthly Virtual Team Building Events including: Cooking classes, yoga classes, virtual escape rooms, etc. 
• FSA & HRA Accounts 
• Health Reimbursement Account (HRA) : Employer-funded health benefit plan that reimburses employees for out-of-pocket medical expenses.
• FSA Health Care and FSA Dependent Care : Employee-funded accounts used to pay for eligible health and dependent care services.
• Internal learning through bi-weekly knowledge sharing sessions held by our own employees

Benefits (Canada):

• Retirement Savings Plan: Nuvalence provides an RRSP Plan for all eligible employees. You have the option to enroll as of date of hire, and there is a 3% DPSP contribution funded by Nuvalence that begins after 90 days.
• Fully covered Health, Dental and Vision benefits
• $1000 yearly allowance for each employee to spend on things like: Wellness, Transportation, Education, Time Savers, Education, Fitness, etc. 
• Generous remote work stipend for what you need to be successful 
• Nuvalence has AWS & GCP partnerships, and we cover trainings and certifications for all employees
• We’re focused on employee growth by providing multiple resources for continuous learning
• Flexible PTO (we have a 3 week minimum policy in fact!) + company paid holidays 
• Bi-annual company parties: NYC, Toronto, and more to come! 
• Monthly Virtual Team Building Events including: Cooking classes, yoga classes, virtual escape rooms, etc. 
• Internal learning through bi-weekly knowledge sharing sessions held by our own employees

DEI at Nuvalence: 

Our mission is to be champions of a positive culture, embracing an inclusive workplace that promotes equity and values diversity. We support this mission by:

• Investing in and committing to company-wide OKRs that measure DEI progress over time
• Bringing visibility to DEI initiatives through education, advocacy, and recruiting 
• Raising awareness about conscious and unconscious bias, and working towards acknowledging bias and reducing its impact 
• Making Nuvalence the obvious career choice for technically minded people with diverse perspectives
• Enabling our employees to work with each other as their true selves in an inclusive, comfortable, respectful, and supportive way.
• Weekly DEI working group sessions
• Company ERGs (employee resource groups) and Allies who are passionate in supporting the group members in creating an educated, supportive and inclusive culture.

Salary Transparency (For US based employees only):

These are approximate ranges; salary will be reflective of experience against job requirements.

• Compensation Bands: 
  • Major metro: $55K – $160K USD yearly base
  • Secondary metro: $46K – $134K USD yearly base