Forward-thinking organizations know that traditional IVRs often fall short of modern expectations. Customers demand world-class customer service. Managing traditional call centers is costly. And leaders need scalability and business agility that legacy IVRs just weren’t built to provide.

This is where automated, AI-driven contact center technology comes in. From government agencies to utility companies, virtually any organization using traditional IVR systems can leverage AI to offer a great customer experience, reduce costs, and unlock valuable insights that can create a virtuous cycle of improved customer service over time. All you need to do is build the right foundation.

In this guide, we’ll share insights and techniques that you can use to plan a Minimum Viable Product (MVP) of an AI-powered contact center.