Written by: Scott Robinson & Susan Amodeo

A DMV for the Digital Era

State agencies are under constant pressure to meet the needs of many constituencies; balancing competing priorities while keeping pace with the challenges of modern technology can be a daunting task. This is especially true for agencies that offer high-demand, high-volume, high-touch driver and vehicle services, which are often tightly interconnected with federal, state, and local agencies. 

To keep their operations relevant and adaptable to an ever-changing landscape, there is a strong case to be made for viewing modern DMV systems as components of a reimagined platform that evolves, rather than ages. This offers a number of advantages, including:

  • A true customer-first digital experience for the public and workforce.
  • Seamless scalability to adjust to shifting demand for online services.
  • Flexibility and adaptability to virtually any user workflow/process.

Unlocking these advantages requires a different way of thinking about how goals and services intertwine. This holistic approach, known as human-centered design, is rapidly gaining traction among public sector agencies looking to offer a superior customer experience while simultaneously realizing transformational operational and technology benefits.

Are you exploring pathways to system and customer experience modernization? Read about a comprehensive, design-centered approach in our DMV-focused whitepaper.

Download Now